Shipping
Ordered by 11 AM? It ships today
Free 2–5 day UPS shipping on every order — no minimum, no code. From our Indianapolis, IN warehouse.
| Method | Time | Cost |
|---|---|---|
| UPS Ground | 2–5 business days | FREE |
Cutoff: Order by 11AM ET Mon–Fri and it ships the same day. Orders placed after 11AM Friday or over the weekend ship Monday.
Tracking: Your UPS tracking number arrives in your inbox the day your order ships.
Returns
60 days to decide. 3 years covered
Here’s exactly how it works — the good and the fine print, upfront.
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1
Email us with your order number.
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2
Get your prepaid return label within one business day.
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3
Refund to your original payment method in 3–5 business days after we receive the return.
| Situation | What you get |
|---|---|
| Unused, sealed, within 60 days | 100% refund |
| Opened or used device | Refund minus 35% restocking fee |
| Cartridges & derma stamps | Final sale — hygiene, no returns |
| Defect under normal use (3 years) | Free replacement — not a return, a warranty claim → see below |
Why the restocking fee? A used microneedling device can’t be resold — for the same hygiene reasons you’d want your pen sealed.
WARRANTY
Something’s wrong with your A20? That’s not a return — that’s on us
Defects in materials or workmanship under normal use are covered for 3 years from purchase. Email a photo or video of the issue — we replace the device at no charge. Two years longer than most sellers offer.
Your purchase also unlocks lifetime upgrade discounts on newer Dr. Pen models.
Can I change my address after ordering?
Before it ships — yes. Email us your order number and the new address before the 11AM ET cutoff and we update it. Once UPS has the box, we’ll help you redirect it through UPS instead.
Can I cancel my order?
Before it ships — yes, in full. Email us before 11AM ET the same day and we cancel and refund, no questions. After it ships, it becomes a standard 60-day return.
My package arrived damaged
Email us a photo of the box and the unit — we ship a replacement and spare you the debate. Don’t discard the packaging until it’s settled.
My package says delivered but isn’t there
Give it 24 hours (UPS sometimes scans early), check with neighbors and your building, then email us — we open a UPS claim and keep you posted until it’s resolved.
Do you offer exchanges?
The fastest route is a return (if eligible) plus a new order — you get the replacement without waiting for the return to travel back. Defective unit? That’s a warranty replacement, free.